Customer Care Specialist - Pharmbills
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Customer Care Specialist

About vacancy

What you’ll do:

  • First-rate customer service — both internal and external.
  • Handle incoming and outgoing calls and letters and provide insurance companies information about patient records.
  • Enter, update, and analyze in-patient medical records. 
  • Verify the availability and eligibility of patients’ insurance policies.
  • Document the billing and payment process in the client account for follow-up.
  • Monthly reporting work as requested.
  • Resolve all internal system ticket requests as assigned.
  • Understand information security risks, including accurate and timely reporting of all adverse incidents as described in company policies;
  • Comply with data security and patient confidentiality principles to ethical standards in performing job duties and during interactions with patients, colleagues, and healthcare professionals.

Required Qualifications:

  • english Level that is B2 or higher (Upper-Intermediate+);
  • strong analytical skills;
  • attention to detail;
  • proactive;
  • excellent communication and presentation skills;
  • flexible, results-oriented, with a can-do attitude;
  • a collaborative mindset to create win-win solutions;
  • an ability to handle non-standard situations diplomatically.

Offer:

  • the opportunity to work for a growing American company under the guidance of the best coaches;
  • regular salary reviews (at 3/6/12 month intervals);
  • an individual career development plan (including the opportunity to become a team leader after six months);
  • health insurance;
  • professional development and education include training and seminars, an extensive library, and English practice with experienced teachers;
  • flexible work format to choose: Work from home or office;
  • we’ll provide a cab home at the end of the day if working from the office;
  • fixed work hours according to New York City’s schedule (from 4 to 12 in Kyiv, with the possibility of revision after the a.m.), without overtime;
  • fast and modern equipment to work from home;
  • a close-knit and enthusiastic team — you will always have the opportunity to share knowledge, learn, and develop professionally;
  • for our highest achievers — an internship in the United States.

Apply

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City
  • Odessa
  • Kharkov
  • Kiev
  • Vinnytsia
Your English Level
  • Intermediate
  • Upper Intermediate
  • Advanced
Attach CV
File formatted .pdf, .doc

7 Кб

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Become part of the team

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Country
  • Ukraine
  • Bulgaria
  • Poland
  • Romania
  • Moldova
Your English Level
  • Elementary
  • Intermediate
  • Upper Intermediate
  • Advanced
Attach CV
Name .pdf, .doc

7 Кб

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