Customer Success Manager
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Our Client Success Managers (CSMs) guide and manage our Representative teams to perform at their best. CSMs are also there to strategically partner with our clients. They work closely with the Company’s leadership to shape the business strategy, maximize revenue, influence growth, and inspire change.
You will:
Develop a high level of knowledge and understanding of the clients’ needs, and the capacity of the team and the business to meet and exceed the clients’ expectations;
Act as a liaison between the client and the team as well as keep both parties informed of developing matters and project progress, upcoming commitments, and responsibilities;
Share weekly reports with client;
As the client’s strategic advisor, guide them to success by identifying and driving expansion opportunities;
Play an active role in shaping the overall business strategy;
Analyze data/metrics/industry trends to proactively anticipate future issues, provide innovative solutions and enhance workflows;
Manage performance of a team of Team Leads (TLs) and Representatives;
Participate in interviews alongside the Client Recruitment team to select Representatives to fill vacancies within the team as well as share ideas and make recommendations for continuous improvement of the recruitment process;
Distribute tasks and projects within the team;
Develop back-up plans to ensure a lack of disruption to the team’s daily productivity and goals;
Build and manage the team roster, ensuring fairness and consistency.
You have:
2+ years of experience in client-facing B2B / account management / international sales roles;
3+ years of experience in team leadership / performance management roles;
University degree in a relevant subject;
Fluency in English and Ukrainian/Russian;
Interview skills and project management skills (as an advantage);
Organizational Skills;
Analytical Skills;
Problem Solving Skills;
Stress Tolerance;
Emotional Intelligence;
Technical Skills.
You will receive:
Competitive salary;
A hybrid work environment that balances the best of both worlds — work from the comfort of your home but also meeting and socializing with your colleagues in the office;
Opportunity to work closely with Pharmbills’ top management to shape the business strategy, learn new things, and grow your career;
Opportunity to share your experience as you influence and mentor junior colleagues;
Smart and diverse team members around you.