Customer Support Specialist - Pharmbills
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Customer Support Specialist

About vacancy

The main tasks of the specialist: 

  • Receiving applications from customers by phone and e-mail; 
  • Processing of requests, their registration in the system; 
  • Interaction with other departments to determine the most appropriate specifications for the colleagues; 
  • Checking the current status of requests from customers; 
  • Maintaining documentation; 
  • Working with reports;

Required Qualifications:

  • Proficiency in written and spoken English at Upper-Intermediate level or above;
  • Competent and effective communication skills;
  • An understanding of what quality service means;
  • Proficiency in computer and office programs at the level of a confident user;
  • Ability to work productively in the afternoon;
  • Ability to work from the office at the end of quarantine;
  • Experience in customer communications;
  • Experience in CRM systems or ticketing systems;


  • Salary from 14,000 UAH;
  • Salary revision at the stages of three, six and twelve months;
  • Official employment;
  • Health insurance at the end of the trial period;
  • A fixed working day according to the schedule of New York, no overtime;
  • Support from Team Lead and a supervisor in the U.S. to help you get used to the work processes;
  • Work with top U.S. management;
  • Necessary equipment for working from home;
  • Constant communication with native speakers (US);
  • Cab home at the end of the day if working from the office;


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  • Odessa
  • Kharkov
  • Kiev
  • Vinnytsia
Your English Level
  • Intermediate
  • Upper Intermediate
  • Advanced
Attach CV
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7 Кб

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  • Ukraine
  • Bulgaria
  • Poland
  • Romania
  • Moldova
Your English Level
  • Elementary
  • Intermediate
  • Upper Intermediate
  • Advanced
Attach CV
Name .pdf, .doc

7 Кб

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